Warranty

How does the 60-day warranty work?

If your jersey or customization arrives damaged or has an unusual issue within 60 days after delivery, we may offer a replacement after review.

Simply contact our support team with your order number and photos of the issue.

The warranty does not cover damage caused by incorrect washing, improper use, or normal wear over time.

Jersey Care

How should I wash my jersey in the washing machine?
  • Wash inside out to protect the customization.
  • Use a gentle cycle whenever possible.
  • Avoid long soaking times.
How should I hand wash my jersey?


Use room temperature water and clean the fabric gently to avoid damaging the material.

How should I dry my jersey?
  • Air dry only.
  • Keep away from direct sunlight.
  • Do not twist the jersey aggressively.
Which products should I use?

We recommend mild detergent without bleach to preserve the quality and colors of the jersey.

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide.

What are the delivery times?
  • France: 12-20 business days
  • United States: 9-20 business days
  • Canada & Europe: 9-15 business days
  • Australia & New Zealand: 25-35 business days
  • Central & South America: 9-15 business days
What is the processing time?

Orders are usually processed within 1-5 business days before shipping.

What if my package is held by customs?

If needed, our team will automatically arrange a reshipment and provide a new tracking number.

Orders & Tracking

Can I cancel my order?

Yes, orders can be canceled within 48 hours before processing.

How can I track my order?

Once your order is shipped, you will receive an email with your tracking number.

Can I change my shipping address?

If your order has not been processed yet, you may cancel it and place a new order with the correct address.

Returns & Refunds

Can I return an item if the size does not fit?

We do not accept returns for sizing issues. Please check the size guide carefully before ordering.

What if I received a wrong or damaged item?

Please contact us at:
contact@allstar-football.com

What if I did not receive my order or tracking number?

If you have not received your order or tracking information after 20 business days, contact us at:
contact@allstar-football.com

Privacy & Security

Do you sell or share personal information?

No. Customer information is kept strictly confidential and is never sold or shared with third parties.